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Don’t Wait to Get Care.
Whether it’s COVID-19, the flu, or any other illness, we are here for you. Protect and take care of yourself. Maintaining your health is important.
Please don’t wait to get the care you need now. Make an appointment – in-person or via telehealth – today.
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Our Access Center can help schedule you with your Primary Care provider.
Monday – Friday from 7:30am – 5:00pm and Saturdays from 8:00am – 4:30pm.
Call to get an appointment with a primary care provider:
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Urgent Care
Open 7 days a week, 7am – 7pm HST
To quickly receive care for minor to moderate medical issues you can:
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Call our COVID-19 infoline:
Weekdays: 7:00 am – 7:00 pm
Weekends: 7:00 am – 3:30 pm
Deciding Between Urgent Care,
Emergency Rooms, and Scheduled Visits
When you or a loved one is sick or injured, it can be difficult to decide where to go. Different symptoms, illnesses, and injuries require different levels of care, and while some minor conditions can wait to be treated during a scheduled appointment, others may require immediate attention and action.
Knowing the difference between hospital emergency rooms, urgent care facilities, and scheduled appointments with your primary care provider is essential for receiving the proper care in a timely manner.
What is Urgent Care?
Urgent Care, or After-Hours Care, are convenient healthcare centers that offer diagnosis and treatment services for minor illnesses and injuries. Our urgent care facilities are conveniently located throughout Hawai‘i, providing the community with accessible healthcare services beyond standard business hours, including holidays and weekends.
When to Visit an Urgent Care Facility
If you aren’t feeling well but don’t need immediate care, it’s generally best to call your primary care provider and schedule an appointment. However, in certain cases, it might make more sense to visit an urgent care facility rather than schedule a sick visit.
You may need to visit an urgent care facility if:
- Your primary care provider is unavailable for an appointment.
- You need care beyond standard business hours.
- You need non-emergency treatment sooner than you can be seen for an appointment.
Whether you schedule an appointment with your primary care provider or visit an urgent care facility, you can be treated for any of the following non-critical conditions and symptoms:
- Colds, flu, and COVID-19 symptoms
- Earaches
- Fevers
- Headaches
- Minor injuries, cuts, and bruises
- Minor back pain
- Sinus infections
- Sprains, strains, and closed fractures
- Skin rashes and infections
- Sore throat and cough
- Stomach ailments
- Nausea and vomiting
- Minor animal bites
- Urinary tract infections
- Other minor illnesses and injuries
What is an Emergency Room?
Emergency Rooms, or ERs, are departments within a hospital system that treat life-threatening illnesses, injuries, and conditions. Open 24 hours a day, seven days a week, ERs have a broad range of services. In addition to conducting diagnostic tests, highly-skilled specialists are available to assess patients, interpret test results, and suggest treatments for complex or severe conditions.
When to Visit an Emergency Room
If your condition is severe or life-threatening, you should seek care immediately. If you are unable to get to an emergency room and you or a loved one needs immediate help, please contact emergency services by dialing 911.
Critical, or potentially life-threatening, symptoms include:
- Severe bodily injuries, including cuts, burns, or open fractures
- Severe pain in the abdomen or halfway down the back
- Trouble breathing
- Persistent chest pain or pressure
- Severe heart palpitations
- Sudden loss of balance or fainting
- Seizures or convulsions
- Sudden weakness on one side of the face or body
- Sudden, severe headache
- Newborn baby with a fever of 100.4°F or higher
- Severe allergic reactions
- Difficulty speaking
- Changes in mental state or confusion, including hallucinations
- Suicidal thoughts
- Vaginal bleeding during pregnancy
If you are suffering from non-critical conditions or symptoms, such as cold and flu symptoms, low-grade-fevers, or a sore throat, you should either schedule an appointment with your primary care provider or visit an urgent care facility. Emergency rooms often have longer waits, as patients with life-threatening symptoms are seen first.
