Establishing Care at Queen Emma Clinics
Mahalo for choosing to us to be your primary care provider and welcome to the Queen Emma Clinics patient Ohana! To schedule your first appointment with us, simply call 691-4970 during our regular business hours Monday through Friday from 8:00 am to 4:30pm. All of our visits are scheduled by appointment only. We do not accept walk-ins
What You Need Before the Appointment
Please be sure to bring the following:
- Valid photo identification card: Hawaii State ID, Hawaii Driver’s License, or Passport
- Current Health insurance card(s)
- Health Records (such as immunization records for children, etc.)
- Any medications and supplements you are currently taking
Upon Arrival
Once you walk through our clinic doors, enter your first and last name at our registration kiosk and pull your printed ticket. Please proceed to one of our waiting rooms and have a seat. Our patient service representatives (PSR) are working hard to register patients in order of the time your appointment is scheduled. Once your appointment time approaches, the overhead system will announce your ticket number and the desk number. Please proceed to the desk with your ticket, and the PSR will assist you with checking in.
Patient Registration Process
All new patients will be registered with a medical record, a business account, and be asked to complete the necessary forms and provide us a written consent to treat prior to the start of any service.
A check-in is required prior to every visit and you will be asked to verify and or update your information each time you come in. This ensures that the information (name change, phone number, mailing address, insurance) in our system is current, up to date, and accurate. We kindly ask for your understanding and appreciate your patience and cooperation during this process.
Insurance Plans
The Queen Emma Clinics participates with and accepts the following insurances:
- Medicare
- Medicaid
- QUEST plans (Aloha Care, Ohana, United Health Care, HMSA, etc.)
- And most private health insurance plans.
We do not participate with or accept the following insurance plans:
- Medicare HMO
- Commercial HMO
- Kaiser health plans
- No Fault
- Seoul Medical Group (SMG)
- Tricare Prime
- Out-of- state Medicaid
- Third Party Liability (TPL)
- No fault
- and Worker’s compensation cases.
If you have a question about whether we participate with or accept your insurance, please feel free to contact us at 691-4970 and we will do our best to provide you answers.
No Insurance?
If you have no insurance, we ask that you pay a minimum of $15.00 for the services provided to you during your visit.
On the same day, before, during or after your visit, our eligibility worker will meet with you, and assist you in applying for the various programs, discounts, and insurances you may qualify for.
Other/Additional Charges
In addition to your visit, all laboratory, diagnostic, and pharmacy services provided to you will be charged and billed separately.
Contact Us
If you are having a life or death medical emergency, please call 911 or go to the nearest emergency room.
During Clinic hours: Mon.-Fri. 8:00 a.m.-4:30 p.m.
For appointment scheduling, medication refills, and all other non-urgent questions related to your care, please call our phone line at 691-4970.
After Clinic hours: 4-30 p.m. to 8:00 a.m.
(No appointments or medication refills will be scheduled or provided after clinic hours. Please call back during regular business hours.)
Adult Health/Primary Care:
Call 691-1000 (the Queen’s main operator) and ask for the QEC resident on-call.
Women’s Health & OB/GYN:
Call the 691-1000 and ask for the QEC OB/GYN resident on call.
Pediatrics/Children under 18:
Call 983-6000 (Kapi’olani Medical Center For Women & children) and ask for the resident pediatrician on-call.
Emergency Department:
If you are having a life or death medical emergency, please call 9-1-1 immediately or go to the nearest emergency room.
If you are an established patient with Queen Emma Clinics, please notify the emergency department that QEC is your primary care provider.
Although your insurance may cover emergency care 24 hours a day, 7 days a week, if your visit to the Emergency Department is not a life or death situation and or is not determined an emergency, you may be financially responsible for the services you receive.
